shipping and returns

Shipping and Delivery

Currently, we are only servicing orders within Australia. Should you wish to discuss delivery options outside of Australia, please contact us directly at hello@komb.com.au.

We will endeavour to dispatch your items within 24-48 hours of placing your order. We are based in Melbourne, Australia, so shipping times may vary depending on your location. Please note that all orders received after 12pm on a Friday and over the weekend are processed the following Monday/Tuesday.

There may also be a 2-3 dispatch delay during public holidays or high volume and promotional periods.

Shipping methods

Australia Post STANDARD SHIPPING (2-8 business days) $9.95

Australia Post EXPRESS SHIPPING (1-4 business days) $15.00

Returns Policy

If you have received incorrect, damaged or faulty items, please provide details (including photos) within 7 days of purchase. We will verify whether you are entitled to a replacement with new products and provide instructions accordingly. Please contact our customer care team at hello@komb.com.au and include your order confirmation number in the subject line so we can find your order easily and process your request promptly.

Items must be returned in their original condition; no refund can be made for products that have been used. Komb does not take responsibility for the costs of returning the products. As such, we highly recommend shipping your parcel back to us via trackable mail.

We don't offer refunds or accept returns for change of mind.

Missing Items

We understand receiving your order on time and in good condition is important to you; it’s equally important to us! We do absolutely everything possible to ship and deliver your order on time and in good condition.

Please contact our customer care team at hello@komb.com.au with your order confirmation number in the subject line so we can find your order easily and process your request promptly.

If a change of address is made directly with your local post office or Australia Post, Komb will not be held responsible for any loss or misdelivered parcels. Requests for change of address must be made directly with Komb via our customer care team prior to your order being shipped. If you have any questions please email us at hello@komb.com.au.

Komb is not responsible for lost or stolen packages or packages delayed in transit.

The shipping cost for orders is non refundable.